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PDF Business Finesse: Dealing With Sticky Situations in the Workplace for Managers

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Learn how to communicate effectively and confidently with these practical and proven techniques and skills that are essential for managers, supervisors, team leaders … anyone interested in heading for the top! This course teaches you how to link confident speaking skills with effective writing to convey your message with power, authority and credibility.

The Etiquette Edge Published by American Management Association – LMA Communication, Inc.

Listening and understanding the underlying meaning not just the spoken words requires specific skills and attention. Understanding what is not said may be more important than what is said, so tuning in to the meaning of nonverbal communication is critical to building productive working relationships.


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This program will save you time, frustration and even money as you navigate the world of powerful active listening. Professional Communication Skills Learn the secrets to being seen as a polished, influential person who garners respect and builds positive relationships with ease. Just email your work problems to Janelle at DynamicPerformance dot com and she will answer as many as possible on her shows.

If you aren't happy at work, you're wasting a lot of your life.

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Share your work challenges with Janelle, and learn what you can do to make your work a positive fulfilling experience. Whether it's a problem with your boss or your employee, whether it's a performance review or a dysfunctional team; no matter the issue, learn specific actions to take to turn around your career and your work life.

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Interview Question: Tell me about a time you handled a difficult situation

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    Use Care In Managing Sticky Employee Issues

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